With Front software, you’ll be able to consolidate various communication channels like emails, Twitter, Facebook and more to help users automate communication workflows. The software is great for small to midsize businesses. The multi-channel inbox is designed for today’s collaborative teams, providing better customer conversations.
A CRM that enables you to centralize communication channels in one place
With Front software, you can manage all of your company’s communications in one place. The software lets you manage your inbox as a team and add as many channels as you’d like, including email, Twitter, SMS, Facebook and more. And you get personal interaction so you can treat your customers like people. Front adapts to your channel without ticket numbers or visible formatting that like other software usually does. And it powers productivity so that your team can manage private and shared conversations from anywhere with the use of Front’s mobile apps.
Collaboration with team members with no need for email
You can ditch emails with Front since it allows you to collaborate with your team behind-the-scenes. You can choose an assignee for every conversation so that it has clear ownership, meaning no message will slip through the cracks. With mentions, there is no need for emails since you can talk via in-line comments. And you’ll be able to see your teammates typing in real-time to work together on responses.
Your tame will be able to handle messages faster thanks to Front’s power automation features. Use tags and keywords to trigger rule-based workflows, set custom reminder to stay on top of every conversation and save time with message templates to jumpstart your reply.
Analytics and integrations for a supercharged inbox
Measure performance metrics can measure things like response time and message volume for data-driven decisions. An open API lets you integrate your own things as necessary, while you can create and update Salesforce records, JIRA tasks and more to keep all apps in one place!
With robust admin controls and audit logs, you’ll rest assure that your data is safe. There’s also single sign-on and two-factor authentication to help your team log in safely. Plus, you can easily manage multiple separate user groups with a single Front account, giving you flexibility for admin controls.